Booking Terms & Conditions
Please have a read of our booking terms and conditions below. If you have any questions then please get in touch.
1.0 General Terms & Conditions
1.1 The Guest must be aged 18 years or over when the booking is made.
1.2 The Owner reserves the right to refuse any booking for any lawful reason.
1.3 Bookings for single-sex groups of more than 4 adults, such as stag and hen parties are not permitted without prior consent. This being the case the Owner may need to seek further information from you on receiving enquiries or booking for such groups.
2.0 Booking Process
2.1 A booking should be made using the online booking form found on the Quantock website. A booking is regarded as accepted when the Guest receives written confirmation and has paid an initial deposit or the full balance, which has been processed and cleared.
2.2 Quoted prices are per property for accommodation only and include cleaning on departure, bed linen and towels, electricity, gas (where supplied), and water. Additional charges may be payable such as for dogs. Travel cot linen is not suppled.
2.3 If there is a balance left to pay on the Guest booking, it must be received by the Owner no later than 8 weeks before the start date of the booking. The Owner reserves the right to cancel and readvertise the properties where full payment has not been received more than 2 business days after the due date. In this event, the initial deposit will not be refunded.
2.4 By booking with Quantock, the Guest is agreeing to these Terms and Conditions of Booking.
3.0 Security Deposits
3.1 A security deposit is required to cover the cost of any damage or breakages to or at the property, its contents, or grounds. This includes but is not limited to,
- any additional cleaning required over the time allowed for a standard departure clean,
- replacement of lost or non-returned keys (and replacement of locks if necessary),
- a penalty fee and the cost of professionally cleaning the soft furnishings where the no smoking rule has been ignored,
- replacement of soiled mattresses,
- late departure (if not agreed),
- over occupancy of guests or pets or taking pets into a property that does not permit pets, allowing pets upstairs in properties or allowing pets on furniture in a property.
3.2 Quantock will inform the Guest at time of making the booking of the amount for the security deposit.
3.3 An enhanced security deposit may be required for certain types of booking including events and group single-sex bookings (where they have been permitted by the Owner).
3.4 Quantock will hold the Guest’s credit/debit card details used to pay the deposit or balance of the booking for the security deposit. If the Guest wants to use an alternative debit/credit card, they must inform Quantock and provide the details of the alternative card.
3.5 If the balance of the booking fee is paid by bank transfer, credit/debit card details for the security deposit must be provided at time of payment. The Guest agrees to Quantock holding the card details for the purpose of payment of the security deposit, including any part of it or for any additional sums which are payable in accordance with paragraphs below.
3.6 If the Guest fails to provide credit or debit card details for the security deposit on request, the Owner reserves the right to treat the booking as cancelled whereupon the standard cancellation terms will apply (see section 4.0).
3.7 The credit or debit card provided in respect of the security deposit must be valid for a month after the booking departure date.
3.8 The Owner or the housekeeper will inspect the property after Guest’s departure.
3.9 The Guest will only be notified if there is cause to charge any proportion of the security deposit.
3.10 The Owner will notify the Guest of any damage or breakages noted along with images provided (where applicable) within 5 working days of departure from the property. Charges up to the value of £20 are at the Owner’s discretion. The Guest will be charged where the cost of repair or replacement totals £20 or more.
3.11 The costs referred to above will be charged to the credit or debit card which is held for the security deposit.
3.12 If the security deposit specified at time of booking is not sufficient to cover the costs referred to above, Quantock will charge the full amount of the security deposit plus the balance over and above this sum to the credit or debit card on the date that is 14 days after the amount has been notified to you.
3.13 If there is a delay in obtaining an invoice (for instance if repairs are involved), Quantock will charge the security deposit or a proportion of it and will refund any excess to your debit or credit card once the final invoice is received.
4.0 Cancellations
4.1 If the Guest’s stay is over 8 weeks away, any cancellation will be given a full refund. The Guest must notify the Owner in writing before the due date of the balance (8 weeks from the commencement date of the holiday) with the reason for cancellation.
4.2 If cancellation is made with fewer than 8 weeks before the start of the Guest’s holiday, then a refund will be made minus the deposit.
4.3 If cancellation is made within a week of the Guest’s holiday start date, then no refund will be made.
4.4 Depending on the method of payment there may be a transaction charge for any refunds, and this will be deducted from the reimbursement in the event of any cancellation. The Guest will be notified of the amount prior to the refund. There will be no charge for a UK bank transfer.
NOTE: non-payment by the due date will be treated as a cancellation and the properties may be readvertised without reference to the Guest.
5.0 Occupying the Property
5.1 The properties are available for occupation from 3:00pm on the first day of the Guest booking and must be vacated by 10:00am on the last day. The number of people in the property must at no time exceed the amount of people we have stated the property sleeps.
5.2 All the properties are strictly no smoking. If the Guest or any visitors to the Guest at the property, fail to observe this rule an automatic penalty of £200 will be charged. In addition, the Owner will charge for the cost or removing all tracing of smoke from the property including cleaning of soft furnishings and any other additional cleaning required.
5.3 Please do not flush baby wipes, nappies, face wipes, hygiene wipes or sanitary products down the toilets at either property. The properties use a sewage treatment plant system to process waste water, and is extremely sensitive. Any damage caused by flushing anything other than toilet paper down will be charged to the Guest.
5.4 Please do not use hair dye products or fake tan on the premises. Any bed linen or towels with permanent staining, including those from hair dye, fake tan or make up, that need to be replaced will be charged to the Guest.
5.5 The Owner cannot be responsible for the failure or interruption of the supply of water, electricity or broadband to the property or the removal of wastewater from the property or for the breakdown of domestic and mechanical equipment such as heating or plumbing systems and boilers. In such circumstances, the Owner will take all reasonable steps to reinstate the supply or service or repair any equipment as soon as practicable.
5.6 The Guests must permit the Owner reasonable access to the properties for any emergency maintenance or to resolve problems.
5.7 At properties where broadband is provided, no responsibility is accepted for any failure of the service, nor can a minimum speed be guaranteed. The properties are in a rural area, and slow and variable speeds are to be expected.
5.8 The Owner is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the booking was made, both we and you knew it might happen.
5.9 If the Guest commits a serious breach of these Terms and Conditions of Booking, the Owner will have the right to terminate the booking. If the Guest is already at the property, the Owner may require them to vacate it at once. A serious breach may include failure to comply with the rules of the house or where behaviour of those staying at the property is likely to have an adverse effect upon those staying or living nearby the property. If the Guest’s behaviour has made the possibility of the stay continuing untenable, they will be asked to leave immediately. No refund of the rental will be made.
5.10 Quantock cannot accept liability or pay any compensation where performance of the obligations to the Guest is affected or prevented by, or the Guest otherwise suffers any damage, loss or expense of any nature as a result of force majeure.
6.0 Breakages and Damages
6.1 The Owner requires the properties to be left clean and in good order on Guest departure. Any breakages or damages should be reported to the Owner prior to departure, so that it can be fixed during the Guest’s stay or prior to the next Guest’s arrival.
6.2 The Guest is responsible for cleaning the BBQ if used during their stay. There will be a £30 charge if it is left dirty.
6.3 There is a lost key charge of £30.
6.4 The cost of significant damages or breakages can be claimed by the Owner from the Security Deposit. Furthermore, the deposit will be fully or partly withheld in the following circumstances;
- Exceptional cleaning
- Broken or damaged furnishings, equipment or décor
- BBQ left dirty
- Dogs being allowed on beds/furnishings or to cause damage
- Garden not cleared after visit by pet owners.
7.0 Pets
7.1 The properties are dog friendly, but Guests can only bring pets where they have been mentioned in the booking form and the Owner has confirmed. There is a charge for taking pets, to help cover the extra cost of housekeeping. By booking the properties you are agreeing to the house rules regarding pets as follows:
- Please clear up after the pets
- Pets must cause no damage to the properties
- Pets are not allowed on furniture or beds
- Pets must not disturb the neighbours
- Pets must not be left on their own in the properties if they are disruptive by barking or by causing damage
- Pets must be always kept under control. Please be aware that the site is unfenced
- Aggressive pets are not welcome
- You will forfeit your security deposit if you do not adhere to these rules
7.2 Guests with allergies should be aware that the Owner cannot guarantee that there has been no dogs at the properties, nor does the Owner accept any liability for any suffering which may occur as a result of such pets having been present.
8.0 Electric Vehicles
8.1 The properties do not yet have provision on site for the charging of electric vehicles. Nearby charging is available, and information can be provided on request. No attempt to charge your vehicle from your own supply linked to the properties should be made. If you are in breach of this, then there will be a charge of £50.
9.0 Drones
9.1 The use of drones at the properties is prohibited.
10.0 Description
10.1 The description of the properties is believed to be true and accurate. Whilst all efforts have been made to ensure the descriptions and other information given to you are accurate, we cannot be held responsible for errors contained in websites or leaflets. Differences may arise between the photographs, illustrations, tariffs and descriptions on websites or leaflets, and the actual properties.
11.0 Complaints
11.1 Please promptly notify the Owner (before the end of your holiday) of any complaints, and every endeavour will be made to put any issues right. Consideration must be made for any repairs, electrical or plumbing over weekends and bank holidays.
11.2 Under no circumstances will complaints be considered after departure from the property, due to difficulties in investigating the validity of any complaint.
12.0 Unavailability of Property
12.1 A booking may be cancelled if the property becomes unavailable for reason beyond the Owner’s control. Examples of such may including flooding, fire or other significant damage to the property or facility of utility service. If this occurs, a refund will be made to the Guests of any sums that have been paid but there will not be any other liability to the Guest.
13.0 Insurance
13.1 It is the Guest’s responsibility to ensure that they have adequate holiday insurance for any instances of losses. This could be due to cancellation or difficulties in travel, illness, accidents or injuries, theft of personal possessions. This includes pandemic or epidemics as declared by the World Health Organisation, Department of Health, or DEFRA (including COVID 19).
13.2 No liability is accepted by the Owner for any accident or injury suffered by the Guest during the period of the rental and occupation of the properties.
13.3 Parents are responsible for the supervision and safety of their children whilst at the property and whilst using the facilities, for example the garden and hot tubs.
14.0 Other points
14.1 Our full Privacy Policy is available on our website.
14.2 These booking Terms & Conditions are governed by English Law.
14.3 The booking contract incorporating these Booking Terms & Conditions constitutes the entire agreement between us and supersede any previous agreements of conditions.
15.0 How to contact us
15.1 If you have any questions or complaints, please contact us by telephone on 07866444158 or via email at quantockholidays@gmail.com or via our website contact form.